FAQ

If the case does not require a referral, the Peer Supporter and Pilot go through the support process without any external intervention. The safe zone is kept strictly between the Pilot and the Peer Supporter. The identity of the Pilot remains confidential between the two parties. There may be instances when the Pilot might need some time off from flying to deal with personal issues. If such a request arises, the PAG Chairman can grant off days to the Pilot. However, Crew and Division Services (CDS) will be notified and the Pilot’s identity is revealed only for rostering purposes. The safe zone now widens to include the PAG Chairman and CDS. The nature of the case remains Confidential. There may be occasions where there is a need to engage specialist care for the enquiring Pilot. The Pilot may request for a referral to seek professional help or PAG’s advisory panel may recommend such a course of action, after a review following an escalation. The Peer Supporter will thus link the Pilot to the relevant agencies. The safe zone now widens to include the licensed counsellor or psychologist. From here on, the Peer Supporter assumes the role of a monitoring agent and remains available to the Pilot to lend a listening ear or support until such time the case is considered closed by the presiding psychologist.

- PAG’s assisting independent counselling agencies. - The company’s in-house aviation psychologist. - The company’s appointed counselling agency.